Terms And Condition

Cancellation and Return Policy – pochampallysarees.com

At pochampallysarees.com, we value your trust and strive to ensure that every purchase brings you joy. To maintain transparency, please read our Return, Cancellation, and Refund Policies carefully before making a purchase.

Return Policy

  1. Eligibility: Returns are accepted only for damaged or defective products.

  2. Timeline: Customers must raise a return request within 24–48 hours of receiving the product via email or phone.

  3. How to Raise a Return:

    • Contact our Customer Support Team only.

    • Returns cannot be placed directly on the website.

  4. Return Approval: Once your return request is approved, you must courier the parcel to our address within 7 working days. Returns after this period will not be accepted.

    Return Address:
    pochampallysarees.com, Plot No;119, 3Rd Left, Rtc Colony,Hayat Nagar, Hyderabad, Telangana, India – 501505

  5. Condition of Returned Products:

    • Must be in saleable condition with original folds and packaging.

    • Product must be unused, undamaged, with price tags intact.

    • Returns not meeting these conditions will be rejected.

  6. Defect Details: If returning via email, mention all defects/complaints with clear details. Our Quality Check (QC) team will inspect and verify.

  7. Proof of Purchase: Shipping invoice or gift receipt must be included with the return.

  8. Unsealed Parcels: Do not accept packages that are torn/opened on delivery. If accepted, we are not responsible for damages.

  9. Invalid Returns: Products damaged due to improper care or usage are not eligible.

  10. Inspection: All return/exchange requests are subject to QC team verification.

  11. Mandatory Details: Customer must mention Name, Order Number, and Mobile Number on the return package.

  12. Courier: Returns must be sent through the company-designated courier partner only.

  13. Customer Support: For queries, call +91-9848681184 or email musham.yadagiri@gmail.comReturn Outcome: On receipt of product, pochampallysarees.com may:

  • Issue a credit note/voucher (redeemable on future purchases), OR

  • Provide an exchange product (equal or lesser value), OR

  • Reject the return if found ineligible.

  1. Courier Charges:

  • Customer bears the return/exchange courier cost.

  • If the fault is on our end, courier charges will be compensated via credit note/voucher.

  1. Rejection: If the product fails QC, it will be returned to the customer at their expense.

NOTE: Customers must provide an unboxing video clearly showing any damages/defects to process the return.

Damaged / Defective Products

  • Do not accept parcels in unsealed or visibly damaged condition. Report immediately to our customer care.

  • Only products returned in original folds, tags, and packaging are eligible for exchange/credit note.

  • Products without original condition will not be accepted.

Product Specifications Disclaimer

  • Product details (colour, size, weight, embellishments, handwork) on the website are approximate values.

  • Returns based on these attributes will not be accepted.

  • Beaded/embroidered/sequined products may naturally lose embellishments with handling – this is not considered a defect.

  • Slight colour variations may occur due to screen resolution, monitor settings, or lighting. This is normal and not eligible for return.

  • If you wish to verify product details before purchase, contact us via Call/WhatsApp: +91-9848681184.

Order Cancellation Policy

  • Orders cannot be cancelled once processed or approved by our team.

  • In case of technical/stock issues, pochampallysarees.com may cancel the order and issue a full refund within 7 working days.

  • Customer-initiated cancellations:

    • If requested within 24 hours or before dispatch, only store credits will be issued (no refund).

    • Once dispatched, orders cannot be cancelled.

Refund Policy

  • Refunds are at the sole discretion of pochampallysarees.com. They may be issued as:

    • Credit note/voucher OR

    • Exchange option.

  • Refunds are processed within 7 working days once the returned product passes QC.

  • To check refund status, customers can contact us via phone or email, and we will respond promptly.

Dispute Resolution

  • For any disputes/concerns/queries regarding returns, cancellations, refunds, or exchanges, email us at musham.yadagiri@gmail.com.

  • All disputes are subject to Hyderabad jurisdiction, Telangana, India, under the Indian IT Act 2002.

  • Our decision will be final in case of disputes.