FAQs

Please find our Shipping Policy here.

Q2: What does different Order Status Mean?

Pending – For unsuccessful payment transaction.

Processing – For Successful payment transaction and the order yet to ship.

Shipped – For the order shipped from Kanchivml’s warehouse.

Cancelled – For cancelled orders.

Q3: How do I check the status of My Order?

You can check the status of the Order by logging into your account on pochampallysarees.com website. My account>My Orders>Track the Order. If you have any queries in this regard, you can contact our customer care desk through email/phone.

Q4: Where do we ship, and what are the shipping charges?

For International shipping, based on the amount of purchase, delivery location, the weight of the package, the shipping charges will be added accordingly (Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer)

Q5: Are the prices on the website inclusive or exclusive of taxes?

Yes. All the product prices displayed on the website are inclusive of GST. For outside India orders, the VAT/ Import Duties/ Local Taxes are borne directly by the customer.

Q5: What are the modes of Payments accepted while Placing an Order?

We accept Debit Cards, Credit Cards & Net banking, Phone Pay, Gpay And Upid

Q6: How Do I Reach pochampallysarees.com Customer Care?

The customers can contact us at +91-9848681184 or write to us at musham.yadagiri@gmail.com from Mon-Sat between 10:00 A.M. to 8:00 P.M. IST. We will be happy to assist you in every way possible.

Q7: How can I order a product, that is mentioned as sold out on pochampallysarees.com Website?

Only exclusive products will be displayed on pochampallysarees.com website. We might have only quantity each. Once a product is marked as sold-out, you may not get the same product again. But upon request, we might get a similar one.

Q8: I Would Like Some Assistance in Choosing the Products. What Are My Options?

The customers can contact us at +91-9848681184 or write to us at musham.yadagiri@gmail.com from Mon-Sat between 10:00 A.M. to 8:00 P.M. IST. We will be happy in assisting our customers in choosing their desired products from pochampallysarees.com website.

Q9: Is This Direct Online Weaver Store?

Yes. Pochampallysarees.com is a direct weaver store, meaning every saree comes straight from skilled artisans without middlemen, ensuring authentic quality at the best price.

 

Q10: Are you giving Silk Mark with products? 

Yes. All our pure silk products come with an authentic Silk Mark certification to guarantee genuine quality and purity.